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Alliance Care Advisors Testimonials

Ann Jones' Story

Ann Jones had spent the past 15 years in an independent living setting until a fracture, sustained in a fall, caused her to go to a rehab facility. Upon her return, she was moved into an Assisted Living apartment where she continued to live independently with minimal assistance. When a subsequent incident caused another fracture to her spine, Ann begged to stay in her own home; she did not want to return to the rehab facility.

Her Care Advisor enlisted additional help from the Assisted Living staff. She then set up 24 hour companion care to meet her changing needs. An order was received from the physician to have a physical therapist come to her home to treat her. A therapist, specializing in back injuries, was able to meet three times weekly with her. The Care Advisor also conferenced with the physician regarding the best pain medication for Ann. Ann was able to receive her medication in a routine fashion that kept her pain well controlled.

Ann's Care Advisor continued to oversee the care in the home and make adjustments to the plan of care as needed. Ann's function and independence were restored and she continued to enjoy life in her own home.

Robert Smith's Story

Robert Smith called in a panic when he discovered his father had accumulated a large credit card debt, had refinanced their home, and his checking account was overdrawn. After doing a thorough evaluation, the Care Advisor noted that there had been a decline in cognition over the past few months, a change in functional status, also substantial weight loss and medication mismanagement.

Initially Robert was given the names of several Elder Law attorneys with which he could discuss advanced directives. To date none had been set up. Robert was able to quickly acquire the Power of Attorney and meet with the bank the next day to begin to get the financial situation resolved. An appointment was set for the same day with the physician to do an assessment to rule out any underlying cause for the cognitive changes.

The Care Advisor faxed information to the physician prior to their meeting so he would have a complete history. The physician began medications for dementia and also ordered physical therapy to evaluate and treat the change in functional status. Dietary supplements were added to improve the nutritional status. Mr. Smith and his wife were able to continue living in their own home with the oversight of the family and physician.

Joe Carter's Story

Joe Carter contacted Care Advisors about his cousin living in another state. Joe's cousin, Marge, had a severe stroke and was presently in a rehab facility. Joe was her financial advisor and was having concerns as to where she would be cared for following the rehab stay. A son had been living with his mom in their own home prior to the stroke, however, he had a psychiatric condition and his decision making was not always in the best interest of the mother.

The Care Advisor spoke with the staff and learned that Marge would need complete around the clock care following her discharge. Joe and the son thought that bringing her back home would be the best option; however, after research, the Care Advisor learned it would cost $13,000 a month. Joe stated that Marge would be unable to pay that fee and so perhaps she would need to stay in the skilled facility.

The Care Advisor spoke with the Social Worker and also the Council on Aging in the area. The state had many board and care homes that are licensed by the state but are not as costly. The Care Advisor was able to find three homes that were well qualified for the family to review. The son went to see them and the rest of the family were able to take a virtual tour online. A home was chosen and Marge moved in and thrived there. The cost of the facility was $2500 a month, saving the family over $10,000 a month.

The son continued to stay in the family home initially but was spending so much time with his mother that the Care Advisor suggested he move in with the mother. The owner of the home agreed to this arrangement and the family now has peace of mind that all are being well cared for.

Patricia's Story

A daughter, Barbara, living in another state had concerns for her mother, Patricia. Patricia had recently moved into an independent living setting and was becoming socially isolated. Barbara requested that the Care Advisor do a complete assessment to determine if there were any problems that should be addressed.

The Care Advisor completed the assessment and in doing so learned that not all medications were being taken appropriately. Patricia also verbalized that it was difficult getting to know residents in the facility. The multiple providers were all supplied letters for review of the medication listing and for verification of its accuracy. An accurate medication listing was posted in the kitchen where Patricia stored her medications. Using the listing and a med set, she was able to set up her own medications without confusion.

The Care Advisor also attended physician visits and facilitated conversations regarding Patricia's concerns. The outcomes of these visits were posted on the secure portal where Barbara was able to sign in and view the visit notes. The activity director was consulted regarding Patricia's hesitancy to join in activities. The director visited with Patricia, noting her likes and dislikes, and stopped by to personally invite and accompany her to activities.

Using the assessment, the Care Advisor created a binder of all Patricia's pertinent health care information. This allowed family to know exactly where all her key information was kept. A vial of life was also placed on her refrigerator so that in case of an emergency a listing of all pertinent health information was readily accessible to the emergency staff. Patricia continues to do well in her setting, and her daughter has the peace of mind knowing her mother's health care is continually coordinated by the Care Advisor.

George's Story

A brother called the Care Advisor and expressed his concern for his brother who had been diagnosed with Alzheimer's disease several years ago. The brother, George, and his wife lived in another state and needed more help than he could offer long distance. Their monies had run out and George was now in a behavioral unit for treatment. The memory care unit he had been in was refusing to let him stay there. He needed to find a new home in less than 30 days.

The Care Advisor gained consents from the wife in order to talk to all staff caring for George. After gathering the necessary information, the Care Advisor began calling multiple facilities to determine those who would be willing to accept George as a resident. Two had been located but they were quite a distance from the wife's home. After talking with the social worker at the behavioral unit where George was staying, the Care Advisor was given a recommendation for a memory care unit. On calling them, the Care Advisor learned their training of staff far exceeded others and also they would allow George to stay with them as long as he needed. A list of three possible new homes was presented to the family. They chose the home with the best training of their staff.

The Care Advisor set up weekly conference calls with the charge nurse and spouse to review the plan of care. In addition, the Care Advisor made calls to the state insurance program and began the process for Medicaid. George was quickly approved and his new home was paid for completely. Although George continues to require continual expert care for his illness, with the help of the Care Advisor the family is now able to approach each new problem knowing they have someone they can count on to help facilitate a positive outcome.

Janice's Story

A Care Advisor had been overseeing the health care needs of a couple who had moved from another state to be near their family. They each had growing health problems and needed frequent changes in their plan of care. The wife, Janice, continued to decline and the physician diagnosed cancer. He suggested a round of radiation to treat the tumor so it could then be successfully removed. The spouse and the wife's daughter began to make plans for the treatment taking Janice to various appointments.

On one occasion, the daughter asked the Care Advisor to accompany Janice and her husband to the oncology appointment. As they waited for the physician, the Care Advisor learned from Janice that she did not want to treat the cancer but she stated the family was unwilling to listen to her. When the oncologist came in, the Care Advisor asked her to review the treatment plan, to discuss what would happen if she did not treat it, and what options for care were available if she chose not to treat it.

The oncologist spent a great deal of time making sure the couple were well informed and when Janice said she would not treat the cancer, the physician discussed hospice care with them. Janice immediately asked for hospice to start. The next day a hospice representative visited the family in their home. The daughter was present as well as the Care Advisor. Janice was able to live her life out in the way that she chose because of the advocacy of the Care Advisor. She died a peaceful death with her family at her side.